Frequently Asked Questions
NOTE: We ship internationally via FedEx and the U.S. Postal Service.
Just enter your shipping address in the shipping information section of the order process.
What are reptiles?
Reptiles are a class of cold-blooded animals that include: snakes, turtles, tortoises, lizards, and crocodilians.
Do reptiles make good pets?
Reptiles are fascinating animals that come in a variety of shapes and sizes. They can be housed indoors in terraria and are relatively inexpensive and easy to care for. They are non-allergenic and can be used as educational aids.
Are reptiles safe to keep?
Depending on the size of the animal and the age of the keeper, most reptiles are safe and harmless and with proper hygiene will pose no threat to the keeper.
Are reptiles legal to own?
Some municipalities have regulations on keeping exotics but as pets most reptiles are legal and ownership is permitted by law.
Where can I get reptiles and reptile products?
Reptiles, reptile products, and diets can be found in most pet shops and online. We carry select reptiles, associated products and will soon be offering diets and housing.
How do I get my pet reptile?
Once you pick your pet and go through the check-out process your pet reptile will be shipped to you via FedEx Overnight in a secure box to your doorstep or the nearest FedEx location of your choice.
How do I set up my pet reptile?
All reptiles have setups that reflect their needs and the environment that they are found in nature. Search the FAQ for the proper setup for your pet reptile.
How do I feed my pet reptile?
All reptiles have different diets and your pet reptile will have a description of the diet right on the page.
What if there is something wrong with my pet reptile?
Most problems that arise are due to improper setup or maintenance. We offer guidance and advice on proper reptile keeping and if the problem persists there are reptile vets found around the country.
What if my pet reptile stops feeding?
Most feeding issues are caused by the lack of proper heat, humidity, or diet. Once you get to the optimum levels the problem should be resolved.
Why is my pet reptile having shedding issues?
Most shedding issues are caused by the lack of proper heat or humidity. Once you get to the optimum levels the problem should be resolved.
What if my pet reptile is gravid?
Reptiles can reproduce easily in captivity and should your pet become gravid there are necessary steps you should take to ensure proper gestation and incubation. Please search the FAQ for reproductive tips.
What if my pet reptile is aggressive?
Some reptiles are easier than others to handle and with proper care and maintenance, most pet reptiles will be calm and able to be handled easily. We do carry snake hooks, feeding tongs and gloves to help with this process.
What if I can no longer care for my pet reptile?
Some reptiles can live for a very long time and if you should find yourself in a situation where you need to rehouse your pet reptile there are many small organizations that help with the housing and placement of these animals. An online search will usually help with this matter.
Do you offer veterinary care for lizards and birds?
We offer veterinary care and habitat advice for birds and reptiles, and our care is focused on the particular breed of your bird or lizard. We can even give you advice on what types of food, bedding, toys, and heat lamps to purchase to ensure your pet’s health.
What emergency services do you offer for pocket pets and exotic pets?
We offer emergency services for pocket pets and exotic pets that are exhibiting symptoms of illness. Common signs of illness include lethargy, lack of appetite, and skin sores or wounds. Treatment options for exotic pets and pocket pets have advanced, and there are many treatment options available to cure your pet’s ailment or infection.
I think my bird might have a cold. What should I do?
Birds are susceptible to colds and feather mites, and both ailments can appear similar in symptoms. If your bird appears to have a runny nose and frequently ruffled feathers, you should bring him or her into our veterinary hospital for an examination.
What other signs of illness should I watch for in my exotic pets?
If your exotic pets are showing signs of respiratory distress, bald patches or hair or feather loss, diarrhea, or runny eyes and nose, you should bring your pets to us for a full physical examination and course of treatment.