Refund and Returns Policy

Refund and Returns Policy – Exotic Animals For Sale Online

At Exotic Animals For Sale Online, we understand that purchasing exotic pets is a significant commitment.

We want you to feel confident in your decision.

This Refund and Returns Policy outlines our approach to returns, refunds, and exchanges for the exotic animals and products we offer.

Our Commitment to Quality

We pride ourselves on delivering healthy animals to our customers.

That’s why we take extra care in sourcing our reptiles, arachnids, and amphibians from reputable breeders in regions like:

  • USA
  • Australia
  • EU
  • South Africa
  • Tanzania
  • Kenya

General Policy

We do not accept returns or offer refunds on live animals.

All sales are final.

This policy is in place because:

  • Live animals require specific care and handling.
  • Once an animal leaves our facility, we cannot guarantee its health or well-being due to various factors beyond our control.

Exceptions to the Rule

While we do not accept returns for live animals, there are situations where we may consider a refund or exchange:

  1. Damaged or Defective Products:
    • If you receive a product that is damaged or defective upon arrival, please contact us within 24 hours.
    • We will issue a prepaid return shipping label for you to send the item back for inspection.
  3. Incorrect Items:
    • If we send you the wrong item, let us know right away.
    • We’ll arrange for the correct item to be sent and cover any return shipping costs.
  5. Health Issues with Animals:
    • If your animal arrives deceased or shows signs of severe distress upon arrival, contact us immediately (within 1 hour of receipt).
    • Please provide photographic evidence of the condition of the animal and packaging.
    • We will review your claim and may offer a replacement or store credit based on our findings.

Shipping Policy

We ship worldwide using FedEx and the U.S. Postal Service.

It’s crucial that you are available to receive your order upon delivery.

If you miss the delivery and the animal is returned to us, we cannot guarantee its health or offer refunds.

Customer Responsibility

As a customer, it’s your responsibility to:

  • Ensure that you understand local laws regarding exotic pet ownership.
  • Provide accurate shipping information during checkout.
  • Be available to receive your order at the time of delivery.

Avoiding Scams

To protect yourself from potential scams, always contact us before sending money to sellers.

Our phone number is +1 (914) 573-5786.

We’re here to help you navigate the purchasing process safely.

Changes to This Policy

We may update this Refund and Returns Policy from time to time.

Any changes will be posted on this page with an updated effective date.